Refund policy
At GlowUp Digital Market, your satisfaction is our priority. We stand behind every product we sell and want you to shop with confidence.
90-Day Returns We accept returns within 90 days of delivery. To be eligible, items must be unused and in their original condition. Return shipping costs are the responsibility of the customer.
How to Initiate a Return To start a return or report an issue, please contact us through our Contact Us page with:
- Your order number
- A clear photo or video of the item
Do not ship any items back without first receiving written authorization and a return address from us. Unauthorized returns will not be accepted.
Damaged, Defective, or Incorrect ItemsIf your item arrives damaged, defective, or incorrect, contact us through our Contact Us page within 90 days of delivery and we will arrange a replacement or full refund at no cost to you.
Lost or Missing Orders If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate and arrange a resolution.
Non-Eligible Claims
- Items damaged due to misuse
- Claims submitted after 90 days of delivery
- Unauthorized returns shipped without prior approval
Contact Us Please use our Contact Us page for all return and refund requests. We respond within 1–2 business days.